Interestingly, if I try to troubleshoot Windows in command prompt mode, the USB mouse works. However, no matter which one I pick I still get the error message shown in the first screen shot. If instead of choosing to search automatically for updated driver software I choose "Let me pick from a list.", I can pick one of the mouse drivers that are currently installed on my machine: I tried updating the driver for this item using option "Search automatically for updated driver software" and I got the same error message as above at the same time the entry under HID disappeared and the previous "Unknow device" entry popped up again under "Other devices". Under "Human Interface Devices" I got a new entry with a yellow exclamation mark: "Microsoft Basic Optical Mouse v2.0".
I uninstalled this "Unknown device" and scanned for hardware changes. Upon trying to update the driver for this device, I got an error message reading that the driver installation file for this device is missing a necessary entry: I opened Device Manager and noticed un "Unknown device" under Other devices. Then I reinstalled the two driver updates using Windows update: the issue still persists. I restored the system to a restore point dated Dec 3 and restarted the system: the issue persisted. No other updates have been installed since Dec 3. The system had made two unsuccessful attempts to install these updates on Dec 4 and Dec 5, and then one successful attempt on Dec 5. Intel - Other hardware - Intel 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 Intel - Other hardware - Intel 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D I checked the Windows update history and noticed that two driver updates had recently been installed: It went down unexpectedly while I was working on my XPS 8300 on Dec 5: the USB optical mouse cursor disappeared.
The USB keyboard and some other USB devices (Huion tablet, Asus wireless adapter, Brother printer) work as expected. Three days ago I ran into a curios problem with my USB mouse and USB drives: they are no longer detected upon Windows startup.
0 kommentar(er)
